Client Relationships – turning lemons into lemonade

negative feedback

Aka what to do if you get negative feedback.

The best approach if you receive any negative feedback is to use it as an opportunity to make a positive change. This may be in your own expertise or simply in how you manage client relationships. Ultimately both you, as the freelancer, and the client wants the same thing – a great product and a very happy client.

Negative feedback is something that all freelance workers dread and yet, realistically, we are all going to receive varieties of this no matter how good we are at what we do. The longer you work, the more work you do, the more likely you are that somewhere along the line you will come across a client who is not 100% happy with you at the project’s end. If you are working via an online freelance platform negative feedback takes on a new relevance because repeatedly low ratings can affect how often you are viewed and ultimately your business.

Most clients are a real pleasure to work with, and I’ve been super lucky with mine, but when that negative feedback arrives it can be a real slap in the face and can make you doubt why you are even carrying on. It can bring up feelings of imposter syndrome and really make a previously good day into a pretty bad one. The trick is developing some strategies to deal with negative feedback in a positive way.

So the negative feedback arrives in your inbox – what do you do now?

Here are my top tips for dealing with negative feedback:

Question it: Is this negative feedback justified or not?

Our first response is often defensive but instead of reacting instantly it always helps to have a standard response ready. Something along the lines of, ‘I’m sorry you aren’t happy and I want to make it right, bear with me while I check the work and I will get back to you’, works well, but make sure you personalise it – whatever you do don’t send a client a generic response, it is always obvious and it will make them more annoyed than they potentially already are.

If the feedback is justified – make it right. If it isn’t, then the issue gets slightly trickier. Obviously, you don’t want to end up with even more negative feedback but if the criticism is not reasonable you need to ascertain why the client is saying what they are saying.


Check the brief:

The work could be perfect but if you have not read the brief and acted on it the client may well have ended up with something they were neither expecting nor hoping for.

If you didn’t follow the brief to the letter – make it right.

If you did, this makes it a little harder to deal with diplomatically. For example, if someone gives you the incorrect information at the get-go it can be difficult to get this across in a way which doesn’t look like you are saying, ‘actually, this is your fault, I just did as I was told’! A better response is to cut and paste the original information, explain that this is what you had acted upon and then ask how they would like you to proceed. Often they’ll give you more relevant information and you can make it right for them and give them something they are really happy with.

Once you have undertaken these steps most clients are pretty reasonable and the project continues.

But I can’t find anything wrong!

First of all, don’t panic!

It is a sad fact of life that there will always be a tiny minority of clients who will give negative feedback no matter how accommodating you are. These types of clients tend to fall into 2 main groups:

They want a discount/refund: These clients often give super positive initial feedback, want to work with you again soon, will recommend you and so on. Then a few days later you suddenly get an email saying how awful the work was and how their boss/client/whatever found ‘tons of errors’, and before you know it you are on the negative feedback treadmill.

Some clients are never satisfied: As with any walk of life, there are people out there who want to pay as little as possible for as much in return as possible. These clients are best spotted before you enter into the contract (and there will be a blog on this later!), but those who do slip through the net often want endless revisions, add-on work and so on – free of charge, of course.

These clients can be particularly hard to deal with and are often found on the freelance websites where they dangle the threat of negative feedback to get what they want. My personal response to this will vary depending on how justified I feel the complaint is. Even when I feel that it isn’t I will often give a free revision while making it clear that further revisions will be charged for. You are then being reasonable as far as the client is concerned, yet you have made it clear that even if there will be negative feedback you will not be bullied into delivering free work.

Finally always keep in mind that most of your clients will be lovely to work with and appreciate your work – it is those clients who make it all worthwhile – don’t let a few bad apples spoil your day – as Dale Carnegie once said, ‘When life gives you lemons, make lemonade’.

New Service for 2019: Natural Sounding English Text

new services

Natural English for speakers of English as a second language

One of my more popular services is to edit text to natural sounding English. Although this service is aimed at speakers of English as a second language I have also done this for people who are not confident of their ability to produce a written product that flows naturally.

The type of project this works well for includes:

  • Letters
  • Website copy
  • Product information
  • Academic assignments
  • Business reports
  • Anything that needs to be written in natural sounding English

If you need something that looks like it was written by a native English speaker then this is the service for you.

What can I expect?

Changing your text into natural sounding English is usually a 4 step process:

1.  Assessment

I look over the work to see how much editing will be needed. Ability in language can vary, some people may require very little tweaking to their work, others may need extensive editing.

2. Planning

I discuss with the client what is needed in terms of the deadline and layout requirements. Once we are both happy and have agreed on a price the project can move forward.

3. Implementation

The project is then edited. It is important to remember that the service does not include correcting errors in specifications, academic texts or rewriting a thesis! It is always incumbent on the client to supply correct information because all I am going to do is check spelling and grammar and make it flow, I won’t change the meaning or content of the work.

4. Evaluation (and payment!)

Once completed the work is returned to the client who checks that they are 100% happy with the edits.

The client receives 3 files: The original, a copy with the changes tracked, and a clean, printable copy of the edited work. At this stage, payment is made and the project ends. I always hope to get some feedback too so I can continue to improve my service.

If this is something that you feel may help you or your business please contact me, I will be more than happy to discuss your needs.

Celebrating my 3rd year

third anniversary

2016-2019 – Reflecting on 3 years

Last week – the 16th January to be exact – is the 3rd Anniversary of the launch of Mara Fraser Transcription Services. I am amazed at how quickly time has flown so I took some time to reflect on the key experiences of setting up and growing my business to the point where I now work for myself full time.

Evaluation

Three years ago I was working in a bookshop as a retail sales assistant. I really liked the job and my colleagues, it was a small independent bookshop and sold all sorts of really interesting books on a variety of different subjects. I was not working full time so I decided to take a look at what skills I had and potentially add another income stream.

Assessment

I had a variety of skills from my previous working life: I had secretarial qualifications, I had worked as a carer and then as a Registered Nurse for around 15 years, I was organised, resourceful and good under stress. I decided to offer something that utilised my skills and eventually settled on audio transcription. Adding medical transcription as a specialism meant I was not only using my keyboard and secretarial skills but also my nursing knowledge and experience.

Getting Started

I wanted to know if I could make a success of a transcription service but I obviously needed to continue to earn an income. I offered my services on a freelance website and waited. I literally had no equipment when the first few files came in and had to rectify this quickly; trying to type audio files with no foot pedal takes forever!

I had totally underestimated how long it actually takes to type an audio file because we speak a lot faster than even an extremely skilled person can type. I also learned that some clients could be difficult to deal with so I had to hone my assertiveness skills.

Moving Forward

As more files came in it became clear that I was going to need some office equipment and furniture and after the first few weeks, I had purchased a foot pedal and some proper headphones. I continued to gain more clients and put aside money for an office desk and chair. My back was really suffering by this point so I had to do something proactive to sort out my posture.

I was very appreciative of my early clients for taking a leap of faith and employing a newcomer to the market. I must have done something right because many of them have stayed and brought others along too!

My office was taking shape, although I look around now and it is unrecognisable from the early days, with new desk, specialist headphones, a better foot pedal, I have already replaced my chair and I have a new desktop PC, scanner and printer.

Building on the basics

The launch of the business coincided with a change in working hours for me and freed up 3 full days a week to focus on my own projects. This turned out to be both a blessing and a curse.

For the next 18 months or so I continued working my day job and then coming home and working in my business, some days it was fine but when I had spent all day at my day job it was tough, some days I would be working 12+ hours, often I would work into the night to finish a project on time.

I recognised that working 60+ hours a week was neither ideal nor healthy and had to stop yet I still did not feel confident enough to go full time on what I still thought of as ‘my side hustle’. A number of times the workload was so much and so stressful I considered just quitting but deep down I knew that I really wanted to work for myself.

Taking the leap!

In the end, events conspired and the decision was made. I knew I wanted to travel and as my husband often works abroad it seemed foolish not to take the opportunity to accompany him. I also knew that I could not keep taking time off work and that by securing a work permit I could pack up my office and work anywhere in the world. I was extremely busy almost all the time, my portfolio had grown, I was offering new services which were proving as popular as the medical transcription. What was I waiting for?

So what happened?

In May 2018 I resigned. I gave 2 weeks notice to my employer and quit.

At first I had no idea how to move forward and spent a good couple of weeks panicking. I still had work coming in and had extended my portfolio substantially, along with the services I was offering. I had more clients coming in independently of the freelance site too which meant I could maximise my income by avoiding fees and also negotiate better deadlines and be more flexible for clients.

I found that I had time now to do my work, study for my degree, and be able to spend time doing things that previously I had not had time for. I feel more relaxed. I obviously have to work a certain amount of hours a week but I can at least choose when I do them. Some weeks are frantic and some are not busy at all, this no longer totally freaks me out, because I recognise it is just part of the cycle of how self-employment works.

It is still a work in progress but I am still moving forward, continuing to promote myself and have started on a 5-year plan so that I can eventually work smarter, rather than just harder.

I would just like to say a huge thank you to all my clients past and present and hope to work with you all again very soon.

anniversary

If you feel I can help you with your project please feel free to contact me.

New Year – New Services

new services

2019 – New Year – New Services

As 2019 starts apace I have introduced a couple of new services to add the existing range that I offer my clients. Throughout 2018 I have been gaining experience using freelance websites but I feel that the time is now right to move these into my main business and what better time than at the start of a brand new year?

The first new service I will be offering for 2019 is a blog/content writing service.

Blogs are a crucial way of making sure that your website content is bang up to date and helps to drive traffic to your website by bumping you up in Google’s search results. It makes sense then that you want to hire the best person possible to provide top notch content. Last year I wrote a blog about how to find a good writer ( and this year I intend to provide all of those things for my clients, along with my usual personal customer service.

As well as writing for your blog or website I can also help with:

  • Sales Content – product descriptions, sales on eBay, Facebook etc.
  • Social Media – blog posts, status updates, providing content for Facebook, Twitter and so on.
  • Running your blog site via content management systems like WordPress.
  • Content for papers and magazine

All of my content will be certified by Copyscape Premium as 100% original content and will be SEO optimised using key words to increase your ranking in search results but without looking stilted or forced.

Plus of course, I will be happy to tailor the post layout, structure and tone to fit in with your unique requirements.

If it is written, I may be able to help, so just get in touch and we can discuss your needs.

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Christmas Business Hours

Things are gradually starting to wind down in preparation for the Christmas break.  I will be taking some time off, so if you need anything before 24th December now would be a great time to get in touch – I do offer a ‘do it faster’ service for those urgent jobs that won’t wait until New Year.

Business as usual from 2nd January 2019.

Just contact me for more information.

Time for some Christmas down time!

resting at Christmas

Tips for some R&R this Christmas

It seems that as everyone else is starting to wind down for the Christmas break things are still pretty hectic in the transcription business! That said I am definitely looking forward to taking a few days off over Christmas and New Year. I know many lucky folks get several days off but I usually just take the minimum before I get back to work.

If like me, you are self-employed it can be difficult to switch off from work at times, however, it is really important that, just like every other member of the workforce, we try and get some much-needed downtime. It can be difficult to avoid checking emails and so on but not getting enough rest, not taking holidays, etc., can eventually lead to serious physical and mental health issues. This applies to everyone but particularly if you work for yourself – too much stress and anxiety increase the risk of ‘burn out’. Reducing the scale and quality of your service is just not an option so be sure to take that Christmas break!

So this Christmas I’ve developed a bit of a 4 point plan for getting some Christmas R&R:

  • Switching off the work mobile phone, the laptop and the desktop PC. I am going to look forward to receiving any personal messages from friends and family by email, text or phone but any work-related technology is going to be firmly out of bounds for every day I am not scheduled to work.
  • Staying in the now –I am really going to enjoy being able to spend time with family and loved ones and giving them my full attention during my Christmas time off. Christmas really is the perfect opportunity to spend quality time away from the office because mostly every sector has at least a few days off during this time. I tell my clients in advance and then have no need to worry – they are usually expecting me not to be available anyway, at least for a few days over the Christmas period.
  • Having fun – it might be going out for the day or just hanging around at home playing silly board games but anything that helps switch off the brain is great as far as I’m concerned. Plus it is great to spend time with my family without the pressure of mobile phones, laptops and all the other intrusions I have the rest of the time.
  • Take it easy – in between the festivities having a little bit of me time will be great – some pampering, walking the dog, or simply enjoying the fact that the office door can be firmly closed and I am not rushing against a deadline.

Even though not everyone celebrates Christmas as a religious holiday the beauty of this time of year is that most people do end up taking time off, and it is really the one time of year when everyone has the permission we often feel we need to take some time out and just relax and recharge.

Whatever you are doing this year, whatever your faith, however you celebrate and evenif you don’t, I hope you have a restful, rejuvenating and happy few days off this December.

Image credits
Credit:AlexMaster – stock.adobe.com
Copyright:©AlexMaster – stock.adobe.com

How to choose a great transcription service

choose transcription services

How to find a transcription service to meet your needs.

You’ve decided you need to hire a transcriber for your business, research or academic project so you go online. Now you are presented with a vast array of different transcription services to choose from – so how do you know which one to pick?

Here are my 5 top tips for choosing a transcription service provider to suit your needs:.

#1  What is most important to you?

This is a critical factor. Is it the quality of the completed transcript? The ability to meet deadlines? Relevant experience in your industry or profession? Confidentiality? Once you have decided what your most pressing need is you can start to narrow down your choices and make  the decision-making process a lot easier.

#2  Do your research and ask questions:

Most transcription service providers are happy to discuss your needs by email, telephone or in face to face meetings. These consultations give you the opportunity to ask lots of questions, to find out if this particular individual or company can meet your most important  need.

#3  Ask for testimonials or a client list:

Although any transcription service provider is going to be reticent to share detailed client information most are happy to give examples of the types of clients they have worked for and the sort of work they have previously delivered. If you are using an online freelance hire site they often have feedback on their profile, if not you should feel  free to ask to see any testimonials they have before commissioning  them.

#4  Ask about confidentiality:

Whatever your specific transcription needs the likelihood is that you want to make sure that your information remains confidential. Things to think about here include how your data is stored, how long the files are kept and so on. More detailed information on this can be found here and here.

#5  Does your transcriber give good customer service?

I think this is one of the most important factors because ultimately you may end up having a fairly long-term working relationship with the person transcribing your files. Look for a person-centred approach which shows that they are taking your individual needs into account. If you are not tech savvy are they willing and able to talk you through  aspects  of uploading   and downloading files, for example?

Once you have been able to consider some of these issues you should find it is relatively easy to choose someone that you can work with well and who will be happy to provide you with transcription services as part of an ongoing business relationship.

So what about cost?

Cost is something that is always to the forefront when negotiating business services and transcription services are no exception.  When negotiating a price there are one or two things to keep in mind:

  • Cheap is not the same as good!  It may seem like a good deal but if you end up with a bad transcript or having to pay someone to proofread or repeat the work it could be a false economy to simply go for the cheaper option.
  • Asking for a sample of work is a good way to judge quality.  Do be aware, however, you should limit this to a short 2-3 minutes of audio.  Most transcribers are happy to do this, although expect them to refuse to type out files of longer duration.

If you need to discuss hiring a transcription service please feel free to contact me.

What will my transcript look like?

focus group layout

Getting the right layout for research transcription.

Transcription for research involves transcribing both interviews and focus groups. The aim is the provide a good copy of the audio to enable research and analysis of the data to take place. Researchers often use data analysis software which requires the transcript to be presented in a certain format.
In order to make sure that your transcript arrives in exactly the format you need I can tailor the layout according to your exact requirements for data analysis to take place either manually or via data analysis software.

In order to do this, the first issue is whether or not the transcription is for an interview or a focus group.  An interview transcript tends to cover audio files that contain between 1 -3 speakers including the researcher/interviewer. A focus group involves a larger number of participants and are often more complex to transcribe accurately. Much of this complexity revolves around audio quality and of course, being able to identify the different speakers in the group.

Identification of Speakers in Research Transcripts

The issue of whether or not your research requires the identification of individual speakers or more accurate speaker differentiation will directly affect the cost of the project. Identifying each individual person by name or another identifier in a group of more than 3 people often takes a lot longer, which is usually the case for focus groups. For most types of research transcription, however, differentiation is usually enough. It is worthwhile ensuring that you are clear on the difference between the two when ordering your transcripts.

Identification – each individual speaker is identified either by name when these are supplied, or by another identifier such as numbering the participants as Speaker 1, Speaker 2 or so on..
Differentiation – this is used when identification is not required and is a means of denoting when the speaker changes and allows differentiation of role within the transcript. An example of this is Interviewer, Female #1, Interviewee Male #2and so on.

So in practice what does this look like?

Identification in Research Interviews (Up to 3 speakers)

layout transcript interviewIn research transcription involving up to 3 people, each speaker will be differentiated in specific ways. Where there are only 2 people, for example, the format would look like this:

Facilitator: Hi, I am the facilitator and I am conducting the interview.
Interviewee: I am being interviewed.

If there are 3 people in the room, for example, the interviewer is interviewing 2 people, the layout would look more like this:

Interviewer: I am conducting the interview.
Interviewee 1: I am being interviewed, I have a male voice.
Interviewee 2: My name is Jenny, I am an interviewee, however, I am still going to be known as Interviewee number 2 because this transcript does not have speaker identification.

And where individual identification is required, the transcript would like like this:

John: My name is John and I am facilitating this interview.
Male: Hi, I am being interviewed but my name is not mentioned during the transcript.
Agatha: Hello, I’m Agatha, and I am being interviewed today.

Identification in Research Focus groups (4+ speakers)

Transcribing focus groups can be time consuming and complex so as a general rule I tend to identify the participants in terms of the focus group layoutinterviewer/facilitator and then each interviewee differentiated by gender. An example of this would be interviewee male/female based on the sound/tone of their voice. In small groups with participants who have distinctive vocal styles it may be possible to add a numerical identifier, however often this is not possible. Most clients who need focus group transcriptions are researchers and are happy with this format simply because they are interested in the data they are collecting rather than who said what. If you do need each individual identified it would only be possible on the basis of ‘best attempt’ particularly for the larger groups.

An example of differentiation in focus groups would be:

Interviewer: I am interviewing today.
Male: I am a participant and I have a male sounding voice.
Male: I am a participant who also sounds male.
Female: I am a female sounding participant.
Female: I also sound like a female.

Where more accurate differentiation is needed the text would appear like this:

Facilitator: I’m facilitating this group.
Male 1: Hi, I am an interviewee with a deep male voice.
Male 2: Hi, I have a male voice too but it is different to Male 1.
Female: I’m the only female sounding voice in this group.
Male 1: Hello, it is Male 1 again.

And the most detailed identification format:

Facilitator: I am the group facilitator.
Jane: Hi I’m Jane
John: I’m John.
James: I’m James.
John: I’m speaking again and the typist recognises me as John.

Knowing Your Options

I hope by now you have a clear idea of what your options are; the main point to remember is that the more accurately you need the speakers to be identified within a focus group,  the higher the cost. Most research does not require close identification as a priority so differentiation may be a good option.

Many universities now use software that analyses qualitative research such as Nvivo, Leximancer and others. If you need a specific layout for these programmes be sure to let me know when requesting the service.

If you need to discuss your individual requirements I am always happy to hear from you.

Focus Groups – Why getting great audio is essential…

…and how to get it!

Focus groups are used by researchers worldwide because of their ability to capture rich, high quality data. However, if you don’t capture the audio at a high enough quality it can impact your ability to accurately collate, analyse and interpret your data.

If you want to record high quality audio – and I am pretty sure that you do – try following these 3 very simple rules.

#1: High quality Digital recordings need a high quality recorder.

This is the number one essential – it doesn’t matter how good you are at facilitating a focus group, if you don’t capture your audio then you have just wasted your time and that of all the participants in the group.

quality audioTo get the best audio, and therefore the best data, you need to either buy or rent a high quality digital recorder and have a couple of dry runs before you start to record your meetings. It is no good having a good quality recorder if you don’t know how to operate it!   This sounds like common sense but transcribers often receive blank audio files and have then had to deal with a very upset researcher on the other end of the phone.

Before you start the session make sure that the recorder is fully charged and that you also have a back up power source – either the ability to plug it into the mains or a replacement battery.

Knowing that the recorder won’t run out of juice, that it is set on the highest quality setting and that you know how to pause it if you need to makes life a lot less stressful.

Audio format is also important – make sure that you choose a recorder that you can set to a recommended format – the most common ones are mp3, .wma, .wav, .dss or .ds2.

There are many high quality recorders available but it is worth making sure you are buying the right model for what you want to achieve. For example, some recorders only work well for certain sized groups so make sure you do your research before parting with your hard earned cash. Meetings with over 10 people present or recordings of large conferences and seminars need specialist equipment. If you skimp at this stage the likelihood is that you will obtain a sub-optimal audio is dramatically increased.

#2: Pay attention to your environment

Always prepare the environment in advance – making sure that there are enough tables/chairs and that they are positioned correctly can make the world of difference to your audio quality.  Another must is making sure that the focus group participants are seated within a set range from the recording device.  This reduces volume variations on the audio which can prove difficult to transcribe, and makes sure that everyone is heard and reported accurately.

Other things to bear in mind are factors that affect the quality of the audio you send to be transcribed.  The following are all essential considerations:

  • Consider putting notices on the doors of the room – “meeting in progress” signs can reduce unnecessary interruptions to your focus group and help preserve confidentiality.
  • Making sure your participants are comfortable is just common courtesy but it also means that they are less likely to fidget during the recording. Noises that sound small in real life sound extremely loud on recordings.
  • Avoiding places with background noise, public spaces where there is likely to be a lot of background chatter, loud equipment like heating or air conditioning, radios, traffic, outside venues with a lot of wind.

If in doubt pop the device down and record for 10 minutes and see what you can hear, you may be surprised!!

#3: Manage the focus group meeting – ensure that the participants follow meeting protocols

Part of facilitation is making sure the focus group runs smoothly and if you are recording research or an important meeting it is really important to consider aspects of human interaction that may affect the quality of your data.  A housekeeping session at the start of the group covering all the usual things like toilet location, refreshments, and safety concerns is useful.  At that time you can also set a few ground rules for how the focus group will be conducted.  This can make all the difference to the quality of your audio.

Overspeaking is one of the things that causes a lot of problems to transcribers, so always ask participants to speak one at a time and be prepared to remind them during the meeting. People can get quite excited when they are passionate about a topic and you don’t want to miss all of the valuable information they have to share.  Be sure to consider things like clicking pens, jangling jewelry, tapping tables and so on. These minor noises sound deafening to your transcriber!

Although this can make it seem that the whole idea of getting a good quality audio record of your focus group is just an impossible task.  In reality, a bit of forward planning,  a common sense approach to focus group facilitation and the right equipment means that getting great audio is actually very, very easy.

Home Office – Making it work for you

home office contemporary

Top 5 tips to create the perfect home office

home office contemporaryWorking from home has some unique challenges not least of which is setting up a decent workspace. Not everyone who decides to work from home has the luxury of a spare room they can set aside specifically for their home office but even if you need to use part of another room for work here are some useful tips to getting set up and avoiding spending your days hunched over your laptop at the kitchen table.

1. Use Natural Light

If you can make sure you position your desk near a window, the natural light is good for your general wellbeing as well as making the work environment bright and welcoming. It also means that you can take in the view from time to time which rests your eyes if you are looking at the screen for hours on end. Be mindful that as the sun moves around you might get some glare, so blinds or curtains should also be a consideration. Use overhead lighting that is gentle on the eyes – really harsh strip lights can cause eye strain and headaches.

2. Keep your workspace separate.

This can be really hard to do if you don’t have a room for your office, especially if you have children or your partner at home during the day. If you are lucky enough to have an office in a spare room then invest in a do not disturb sign for your door.

If you are using part of a room that is set aside it might be helpful to invest in a couple of cubicle panels to separate the space from your domestic environment.  Not only can you then put a notice on this saying that you are not to be disturbed but it also shields any distractions from view.

Try and be disciplined in the amount of time you spend in contact with people for non-work related issues. If you think about how you would behave in a work office environment and try to bring that into your home office it really helps keep you focused.

3. Be Mindful of your comfort.

You wouldn’t keep quiet at work if you were given dodgy office equipment so make sure you keep the same standard in your home office. Tables, chairs, lighting and other forms of office equipment should be purchased with your comfort in mind. Make your office ergonomically sound – look at support for your back, footrests, the height of your desk, screens and so on. Make sure you use properly designed wrist rests and mousepads with gel wrist support. In short, maximise your well being.

4. Consider your space

Home offices tend to be compact and bijou especially if they are sharing a domestic space. When you are planning your office room or space make sure you take into account what sort of work you will be doing, how much equipment you need, how large it is and how much storage you need for files, documents and so on. If you have to share a space then shelving is super helpful for keeping the office compact and unobtrusive. Space is at a premium for most home offices. When planning your home office, think about your workflow. To avoid a dining room suddenly looking like a makeshift workspace, for example, you will need to get creative. Consider using normal home furniture for storing your office files and equipment rather than industrial looking office furniture.

5. Enjoy the home office

home office cornerOne of the real joys of working at home is that you can have whatever you like in your home office – you can choose your own colour scheme, posters, pictures, in fact, anything you please. It is always worthwhile considering adding a plant, they make the workplace more pleasant and can also improve the air quality. Plants like Peace Lilies are inexpensive to buy, really low maintenance, and really give the office a lift.

If you are working from home in your own business you need to get super productive and working on optimising the home office environment really is time well spent.

 

 

If you have enjoyed this blog read more about business, freelance and working from home here.