Terms and Conditions
Mara Fraser Transcription Services – terms and conditions for using the Transcription Service.

CUSTOMER AGREEMENT

By and between Mara Fraser Transcription Services
and the Customer.

Reference herein to Customer shall be to a company, a business partnership, individual or sole trader to which Mara Fraser Transcription Services directly provides products and services and where it is the recipient of any invoice resulting from its purchase of products and services from Mara Fraser

Transcription Services.

The parties agree to the following, which shall apply during the term of this Customer Agreement. This Customer Agreement covers all products and services Customer has purchased or ordered, whether for its own use or for the use of its customers.

NB: Paragraph 16 ‘Guarantee of Items Sent’.

1. Order acceptance

1.1 All orders are subject to acceptance by Mara Fraser Transcription Services.1.2 An order will only be deemed accepted by Mara Fraser Transcription Services if it gives confirmation to such effect to Customer.
1.3 Mara Fraser Transcription Services may in its absolute discretion refuse to accept any order, or provide that acceptance be subject to such conditions as Mara Fraser Transcription Services may impose.

2. Payment for services

2.1 The Customer may pay for services via PayPal or by credit or debt card by using the link provided.
2.2 The Customer may pay via Bank Transfer by arrangement.
2.3 Mara Fraser Transcription Services shall issue an invoice in accordance with the agreed quotation supplied prior to commencement of the work or supply of the service, or alternatively its standard tariff of charges from time to time in UK sterling, unless other arrangements with Customer are made in writing.
2.4 Payments are due within 21 days of the date of invoice.
2.5 In the event that any amount remains unpaid after the period of time specified on the invoice, Mara Fraser Transcription Services reserves the right (in addition to its right to claim for payment) to discontinue, withhold or suspend products or services to Customer and/or its customers to whom such unpaid amounts relate.

3. Refunds

3.1 No refund shall be applicable once transcription of any recording has commenced, unless Mara Fraser Transcription Services does not complete the contract or Mara Fraser Transcription Services uses its discretion to refund the customer in full or in part if the Customer gives notice that they do not wish to continue with the service.

4. Use of services

4.1 Mara Fraser Transcription Services’ products and services may only be used for lawful purposes.
4.2 The Customer accepts that Mara Fraser Transcription Services does not accept any liability to the Customer and/or its customers from any loss or damage however caused (even if Mara Fraser Transcription Services had been advised of a possibility of such damage arising) resulting from transcriptions provided by or to the Customer and/or its customers using Mara Fraser Transcription Services’ products or services. Furthermore, Mara Fraser Transcription Services does not accept any liability for errors or incorrect transcription and the Customer agrees that it is the Customers’ responsibility to check transcription work carefully and ensure that no such errors exist.
4.3 The Customer agrees to indemnify Mara Fraser Transcription Services and keep it indemnified from and against all expenses, costs, damages and awards arising from any claims or actions brought or threatened against Mara Fraser Transcription Services by parties alleging any misuse by Customer and/or its customers of Mara Fraser Transcription Services products or services and for any infringement of intellectual property rights or other applicable legislation (including, but without limitation, legislation governing the provision of goods or financial (or other services)).

5. Supply of service

5.1 Mara Fraser Transcription Services’s liability to Customer arising from defective products or services is limited (save in respect of death or personal injury) to the amount payable by Customer to Mara Fraser Transcription Services under this Customer Agreement.
5.2 Mara Fraser Transcription Services will always endeavour to supply full service but does not accept liability for Mara Fraser Transcription Services’ failure to supply services caused by any external influences including acts of God, fire, governmental acts, breaks in continuity of electricity supply or telecom link, accident or any other cause beyond Mara Fraser Transcription Services’ control.
5.3 Mara Fraser Transcription Services does not accept liability to the Customer for direct or consequential economic loss (including loss of profit or business).

6. Notification of change

6.1 The Customer agrees to provide to Mara Fraser Transcription Services all reasonable information on its existing and/or prospective activities which Mara Fraser Transcription Services may need to fulfil Mara Fraser Transcription Services’ obligations under this Customer Agreement.
6.2 Mara Fraser Transcription Services reserves the right to change prices as deemed necessary, on giving Customer at least thirty (30) days notice prior to implementing any changes except with respect to provision in section eleven (11).

7. Confidentiality

7.1 Mara Fraser Transcription Services acknowledges that by reason of its relationship with the Customer, it may have access to certain information and materials relating to the Customer’s business, products, services, customers and marketing strategies that is confidential and of substantial value to the Customer, which value would be impaired if such information were disclosed to third parties.
7.2 Mara Fraser Transcription Services undertakes not to use in any way for its own account nor for the account of any third party, nor disclose to any third party such information or materials revealed to it by the Customer. No information provided by way of transcription will be stored after the completion of the work and/or will be deleted upon instruction in writing from the Customer.

8. Transferral of Rights and obligations

8.1 Customer rights and obligations under this Customer Agreement may not be enjoyed by a third party or transferred or assigned directly or indirectly without the prior written consent of Mara Fraser Transcription Services.
8.2 If Customer sells any of Mara Fraser Transcription Services’ products or services to a third party it shall do so on terms which are not inconsistent with this Customer Agreement; and such Customer shall maintain adequate insurance as would normally be covered by a person carrying on in the same type of business as the Customer.

9. Data Protection Act

9.1 Mara Fraser Transcription Services reserves the right to hold information relevant to Customer in accordance with the Data Protection Act 1998.
9.2 This information may be stored in a computerised database and/or in paper format, which will be treated in the strictest of confidence and will only be used internally by Mara Fraser Transcription Services, unless otherwise stated.

NB: Please see the general statement on GDPR

10. Disputes

10.1 The parties shall attempt to resolve all disputes arising out of this agreement in a spirit of co-operation without formal proceedings.

11. Termination of Customer Agreement

11.1 Mara Fraser Transcription Services is entitled to terminate this Customer Agreement on giving notice to such effect if the Customer breaches any of its terms or conditions. In this circumstance Mara Fraser Transcription Services products and services will be wholly withdrawn.
11.2 Mara Fraser Transcription Services is entitled to terminate this Customer Agreement without notice if there is any incidence of abuse or harassment.

12. This represents a legal contract

12.1 This Customer Agreement is governed by English law and is covered by the jurisdiction of the English courts. If any provision of this Customer Agreement is held to be invalid by an English court of competent jurisdiction, then the remaining provisions shall nevertheless remain in full force and effect.
12.2 Mara Fraser Transcription Services and the Customer agree to renegotiate in good faith any term held invalid and to be bound by mutually agreed substitution provision.

13. Entire agreement; modifications

13.1 This Customer Agreement sets forth the entire agreement and understanding between both parties and merges all prior discussion between them.
13.2 Mara Fraser Transcription Services may make changes to this Customer Agreement upon thirty (30) days written notice to the Customer, advising of the change and the effective date thereof. Utilisation of Mara Fraser Transcription Services’ services by Customer following the effective date of such change will be deemed as acceptance by the Customer and/or its customers of such change(s). Otherwise this Customer Agreement may not be modified except by the written consent of both parties.

14. Notices

14.1 All notices served by Mara Fraser Transcription Services to the Customer shall be sent to its address in the United Kingdom most recently provided by e-mail, fax or letter and shall be effective if sent by e-mail or fax upon the date of transmission, or if sent by post, upon its posting in a duly addressed pre-paid envelope.
14.2 All notices served by Customer to Mara Fraser Transcription Services shall be by e-mail, fax or letter and shall be effective upon the date of actual receipt by Mara Fraser Transcription Services.

15. Waiver

15.1 No failure or delay by either party in exercising any of its rights under this Customer Agreement shall be deemed to be a waiver of that right, and no waiver by either party of a breach of any provision of this Customer Agreement shall be deemed to be a waiver of any subsequent breech of the same.

16. Guarantee of Items Sent

16.1 We cannot guarantee or insure any media, including tapes, digital files or CDs, sent to us. The media, tapes or CDs remain the Customer’s responsibility and we cannot accept liability for any loss or damage, no matter how caused whilst the tapes or CDs are in our possession, in transit, or whilst you are transporting them to us. We strongly recommend that you keep a copy of any recording and obtain any necessary insurance in case of loss or damage.